A buyer can request a refund anytime after 7 days. If the order does not have tracking information from the seller, the buyer is automatically refunded. If there is tracking information but it does not show as shipped, the seller receives a notification to contact Kidizen and let us know before the refund is issued. If a buyer has requested a refund, it is very important to let Kidizen know within 24 hours if you shipped an order so that we can put a hold on refunding and give it sufficient enough time to scan in. If the seller doesn't contact Kidizen, the refund will be processed through.