We invite you to take part in the Livie & Luca Trade-in Event. Send in your used or unused Livie & Lucas to Kidizen from 7/26/21 12am PT thru 8/31/21 12pm PT for trade-in and get 200 Livie & Luca Reward Points per pair. Points will be awarded into your Livie & Luca Rewards account within 30 days from 8/31/21. It's easy to create a Rewards account at Livie & Luca, simply create a store account at livieandluca.com/account/register.
Who is conducting the Livie & Luca Trade-in Event?
Kidizen, Inc. is conducting the Livie & Luca Trade-in Event in partnership with Livie & Luca. Kidizen owns, manages, and operates the kidizen.com online marketplace. Kidizen will maintain all records related to shoes received as part of the Livie & Luca Trade-in Event.
If you have questions which are not addressed by these FAQs, please contact Kidizen at firstname.lastname@example.org.
What items can I send?
We accept any Livie & Luca shoes that are in new or gently used condition. You may include the original box but it's not required.
What condition do the items need to be?
In order to receive Livie & Luca Reward Points, shoes must be in new or gently used condition, and be odor-free. We do not accept brands other than Livie & Luca, damaged shoes, or shoes that have excessive dirt, scuffs or wear.
Items received that are not in acceptable condition will be donated to one of Kidizen’s partner charities and will not be returned to the sender.
How many items can I send?
You can send as many items as you’d like, so long as they are Livie & Luca and meet the condition requirements stated above.
What should I use for packaging?
We strongly encourage you to reuse any packaging materials you have from shipments you’ve previously received because it’s the most eco-friendly option! Do you have an Amazon poly mailer or box? Perfect! Just be sure to remove the old shipping label or place your Kidizen shipping label so that it covers the prior label.
How do I get a shipping label?
Once you fill out the trade-in form, you will be directed to a page where you will enter your return address. From there, you may choose to have the label emailed to you or you can print directly from that page. Please note, it’s important that you use the same name and mailing address for the shipping label that you enter in the submission form. This is how we will be able to confirm receipt of your items so that we can email you the promo code offered by the brand(s) for the items you send to us.
When filling out the trade-in form, please also be sure to use the email address associated with your Livie & Luca Rewards account. If you don’t have an account, you can create one here.
I filled out the form but I didn’t receive my shipping label. What do I do?
If you selected the “Print” option from the USPS shipping label page and your shipping label didn’t appear, please go to your browser settings and turn off your pop-up blocker. If you selected the “Email” option, please check your email spam folder. If you continue to experience issues, you can email us at email@example.com.
What if I need more than one shipping label?
If you need more than one shipping label, you may return to the trade-in form to fill out your information again and create a new shipping label.
I noticed that the shipping label is First Class. What if my package is more than 16 oz?
No worries! Kidizen gets charged for the shipping labels based on the actual weight of the package when weighed by the post office. So, if it’s more than 16 oz (the maximum weight for a First Class label), the post office is required to ship the package regardless, and Kidizen will cover the cost of shipping that is charged to us based on the actual weight.
What is the cutoff for sending in my Livie & Lucas?
The Livie & Luca Trade-in Event runs from 7/26/21 12am PT thru 8/31/21 12pm PT. Please make sure that all items are in the mail by August 31, 2021.
If my items are donated, is the donation tax deductible?
Kidizen, Inc. is not a charitable organization, so your clothing donation is not tax deductible.
What happens to the items once they are received by Kidizen?
Once we receive the items, we will match up the name and address used for the return address with the information you provided in the trade-in form. We will then provide Livie & Luca with the information needed to deposit the correct amount of reward points into your Livie & Luca Rewards account. Points will be awarded to your Livie & Luca Rewards account within 30 days from the end of the event on 8/31/21.
What do I receive in exchange for sending the items?
Livie & Luca is offering 200 Reward Points per pair of shoes received that are in the accepted condition mentioned above. 200 Reward Points equals $20 off a qualifying minimum purchase which can be redeemed at livieandluca.com. For more information about Livie & Luca’s Rewards Program, visit livieandluca.com/pages/rewards.
When do I receive my Reward Points?
Points will be awarded to your Livie & Luca Rewards account within 30 days from the end of the event on 8/31/21.