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Package Tracking Not Updating

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ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. SOME REGIONS/POST OFFICE LOCATIONS ARE EXPERIENCING GREATER DELAYS THAN OTHERS. SINCE SENDLE USES USPS FOR SHIPPING, BOTH SENDLE AND USPS LABELS ARE AFFECTED BY THIS. (UPDATED 12/2020)

 

Please know that many shipments are delayed by 3-4 weeks. The first step in all of these cases is to wait it out as we are finding most orders eventually are being delivered. 

 

 

If your package tracking isn't updating, here are the next steps to take depending on the current status and length of time:

 

Package Has Not Scanned In

If your package has not been scanned in, the first step is to give it more time. Occasionally packages get scanned in along their route or at delivery. If it has been more than 3-4 weeks since you shipped it and it still hasn't been scanned in, the next step is contact Support to let us know and so that we can open a Service Request with USPS or Sendle. If the buyer receives it without it ever scanning in, let us know and we can mark it as delivered for you. 

 

Package Has Stopped Tracking

If your package scanned in and was in transit and then stopped, the first step is to look at the date the tracking stopped. If it has been more than 3-4 weeks since the last tracking update, or the tracking has just been saying in transit for 3-4 weeks, the next step is contact Support to let us know and so that we can open a Service Request with USPS or Sendle. 

 

Package Is Arriving Late

If your package is arriving late, the first step is check the last tracking update. If it has been more than 3-4 weeks since the last tracking update, or the tracking has just been saying in transit for 3-4 weeks, the next step is contact Support to let us know and so that we can open a Service Request with USPS or Sendle. If it looks like it is still tracking or it has only been a couple weeks since the last scan, we would recommend checking with the buyer to make sure they haven't received it just in case it has arrived, but hasn't been scanned in as delivered. If the buyer hasn't received it then give it a few more days and then recheck the tracking. If it doesn't seem to be moving or is in a loop, then we recommend contacting us to open a Service Request. 

 

Alert Triangle on Order

If you notice an alert triangle next to your order and your order has shipped, this may be because the package experienced a bump along the way in its tracking journey, or that a Service Request was open on that order. You can view what happened by tapping on the tracking number in the app. 

 

 

 

 

 

 

 

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Comments

  • Avatar
    Andrea Morello

    Are there any plans to add additional carrier options in app for protected options?

  • Avatar
    Randi

    Hi! Currently, we are not planning on adding any additional carriers. All of our labels are insured by us so you are protected with any of our label options. Let us know if you have any additional questions, or feel free to contact us at hello@kidizen.com. Thank you!

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