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I sent the wrong item by mistake, what should I do?!


If you've sent the wrong item to a buyer, or swapped shipping labels on two orders by mistake, the following are next steps in order to correct the issue.

1. According to our Return Policy, since the buyer hasn't received the items they purchased, you will need to issue a refund for each incorrect order. You can issue refunds by selecting Issue Full/Partial Refund at the bottom of the Order Detail screen in the app. (Note: Kidizen's portion will automatically be refunded alongside yours)

2. If you'd like the items returned to you, you will need to provide the buyers with return shipping labels. You may purchase return labels at the bottom of the order detail screen once the original package has been delivered. After the buyer has received the return label, we recommend waiting for the tracking to update to "shipped" to process the refund.

3. Once you receive the items back, you may re-list them and ask the buyer if they are still interested in purchasing them again from you.

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