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I sent the wrong item by mistake, what should I do?!

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If you've sent the wrong item to a buyer, or swapped shipping labels on two orders by mistake, the following are next steps in order to correct the issue.

1. According to our Return Policy, since the buyer hasn't received the items they purchased, you will need to issue a refund for each incorrect order. You can issue refunds by going to the Problem/Order Inquiry tab on the Order Detail screen in the app.

2. If you'd like the items returned to you, you will need to provide the buyer with a return shipping label. If you'd like assistance with the return shipping, you can contact Kidizen Support and they can create return labels and can send the labels to each buyer. Your account will be charged for the cost of the return labels. After the buyer has received the return label, we recommend waiting for the tracking to update to "shipped" to process the refund.

3. Once you receive the items back, you may re-list them and ask the buyer if they are still interested in purchasing them again from you. Just let Kidizen Support know if you'd like the original listings re-posted.

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