If you need to issue a full refund to the buyer, and you haven't yet shipped, you can select the Full Refund option under the Problems/Order Inquiry tab on the Order Detail screen (see below). The buyer will automatically be issued a refund to their original payment source. If you purchased a shipping label from Kidizen for this order but haven't used it, you will receive a refund for the label and the label will be canceled as soon as the refund for the transaction is issued.
Be sure to also contact the buyer and provide information on why you are not able to complete the transaction.
For partial refunds, or full refunds that occur after the order has shipped, Kidizen will process these within 1 business day. If you do not have sufficient funds in your Kid Bucks account to process the refund, Kidizen will ask you to provide PayPal or credit card information.