If the buyer receives an item that does not match the listing description or is sent the wrong item, we ask that the buyer first contact the seller so that the seller is given the opportunity to resolve the situation. If the seller is not able to provide an acceptable resolution, the buyer can report their problem to Kidizen within 5 days of receiving the order by reaching out to Support to file a Refund Claim.
When a case is opened, the buyer is asked to send photos and provide details on the item. If Kidizen determines that the buyer should receive a refund, Kidizen will contact the seller, issue the refund, and debit the seller’s account for the refund amount. In the event that a refund is issued and the seller would like the item(s) returned, the seller will be responsible for paying the return shipping fee.
You can find more information on the Return Policy here.