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How to Ship an Order

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The first step after you make a sale is to purchase a shipping label. Visit our Seller Handbook for further information on making shipping even easier!

Once you make a sale, you’ll be prompted either purchase a shipping label or enter a tracking number (if you choose to purchase a label elsewhere).

For your convenience, we are offering an easy way for you to purchase a label through Kidizen. Here's how it works after you make a sale: 

1. Tap "Purchase a Shipping Label" in the Order History screen for the transaction you'd like to ship

 

2. Select the appropriate shipping option, or enter an exact weight for the package (be sure to include the weight of the packaging materials as well as the contents of the package). The cost of the label will automatically be subtracted from the pending proceeds from that sale and/or your Kid Bucks balance.

 

3. A shipping label will be emailed to you and the tracking number will automatically be provided to the buyer

 

You can take your package and drop it off in the drop bin at any Post Office, drop it in any USPS blu box (this applies to packages under 16 ounces), or schedule a pick up from USPS here

For First Class versus Priority shipping, visit our seller handbook

To maintain a positive shopping experience, we ask sellers to ship within 5 days after an order is placed, though we highly recommend shipping within 48 hours maximum for optimal customer satisfaction. After 7 days, a buyer has an option to request a refund. 

Need more time to ship? -- Just ask!

Since refunds are not issued until requested by the buyer, communication is key. So, if you need additional time, you can select the Report Shipping Delay option at the bottom of the Order Detail screen (see image below). This will generate a pre-populated message to the buyer (you can modify this message) informing her that you need more time.

Don’t forget tracking -- It’s required for all Kidizen orders and it’s how you get paid!
You can read up on paying for postage and including tracking here

 

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Comments

  • Avatar
    Erin Ellsworth

    I have a question since I am just now trying to make sure I understand the selling process. :)

    In the example above, the item was sold for $9.
    The 18% fee drops the profit to $7.38.
    The shipping label costs $3.50.

    So that means that the entire profit for selling a $9 item after all of the fees would be only $3.88, correct?

  • Avatar
    Dori Graff

    Hi Erin,
    That's correct. When listing an item we include a shipping estimator as well as a "you make" calculation. This helps sellers determine how much to add to their listing price in order to make an amount they are satisfied with after fees and shipping costs are deducted. Sellers also have the option to offer "free shipping" or separate out the cost of the shipping so that the listing shows the item price + $3.50 shipping. Hope this helps!

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