Announcements
App Updates and New Features
Changes for Members who created an account before 3/23/16
Other News and Information
Getting Started
Account Setup
As a Seller...
As a Buyer...
- Browsing the Shop Feed
- Add to Favorites
- Leave a Comment, Send a Message
- Making a Purchase
- Delivery Day! Get the Goods
- Item Issues, Returns, Refunds, Oh My!
Kidizen Community
- How do I get featured in Shops We Love?
- Browse and Post to the Gallery
- Comments and Bumps
- Follow Shops
- Trending Brands
- Time for a Hash Flash!
Style Scouts
Buying on Kidizen
Browse & Shop
Make a Purchase
- How do I buy things on Kidizen?
- What type of payment can I use?
- What is Kidizen's Return Policy?
- How do I contact a seller?
- How soon should I expect to receive my purchase?
- What should I do if don't receive my order?
Selling on Kidizen
Add a Listing
- I have tons to list. Where do I begin?
- What sort of shipping supplies will I need?
- What’s the best way to photograph items?
- What guidelines should I follow when listing the condition of an item?
- How do I estimate shipping when listing my item?
- What are some examples of items that fit in the different weight categories?
Receive Payment
- I made a sale! How do I get paid?
- Is there a fee for cashing out?
- Is there a fee for listing an item?
- Does Kidizen take a percentage of the sale?
- How do I issue a refund?
- Can I get the Kidizen marketplace fee back when I issue a refund to the buyer?
Ship an Order
- How do I ship to a Military Address? Can I still print a Kidizen Label? Does it cost more?
- I sent the wrong item by mistake, what should I do?!
- I bought postage at the Post Office. Why doesn't my receipt have a tracking number?
- What happens if I'm not able to ship within 5 days?
- Yay! I made a sale. What do I do now?
- What shipping supplies will I need?
Other
- How does Kidizen choose other featured collections, mamas and photos?
- How do I take my shop off of vacation mode?
- What is Kidizen Protection and how does it work?
- How do I set a bundle discount?
- What rules do I need to follow as a seller?
- I am new to selling, do you have any tips?
General
FAQ
- How do I change my shipping or return address?
- Can I Block a User? Handling Difficult Situations & Harassment
- What is the referral program?
- Where can I find my referral code?
- How does Kid Bucks work?
- I'm new to Kidizen, any advice?