Web is Here!
Purchasing On the Web
- Do I need an account to shop?
- Filter and Search
- How do I complete a purchase?
- Where is my order history?
- How do I track a purchase?
- Can I receive or send messages?
Announcements
App Updates and New Features
- August 1, 2017: August Promotion, Give $10, Get $10
- July 7, 2017: iOS Update 4.9 and Android Update 4.9.1571 - Find Exactly What You Want—Faster and Easier!
- June 14, 2017: iOS Update 4.8 & Android Update 4.9 - Easier Order Management, Faster Filtering
- June 1, 2017: iOS Update 4.7.2 - Bugfix for Notifications
- May 30, 2017: iOS Update 4.7.1 - Bugfixes for Listing Images, App Crashes, and Filter Errors
- May 16, 2017: Android & iOS Update 4.7 - Bulk Photo Upload, Re-Ordering, & Subcategories
Other News and Information
Getting Started
Account Setup
As a Seller...
As a Buyer...
- Browsing the Shop Feed
- Add to Favorites
- Leave a Comment, Send a Message
- Making a Purchase
- Delivery Day! Get the Goods
- Item Issues, Returns, Refunds, Oh My!
Kidizen Community
- How do I get featured in Shops We Love?
- Browse and Post to the Gallery
- Comments and Bumps
- Follow Shops
- Trending Brands
- Time for a Hash Flash!
Style Scouts
General
FAQ
- Does Kidizen have gift cards? How do I buy a giftcard for a shop?
- I'm new to Kidizen, any advice?
- What is Kidizen Protection and how does it work?
- How do I change my shipping or return address?
- How do I tag someone?
- What is the Probationary Period? Why can't I cash out?
Buying on Kidizen
Browse & Shop
Make a Purchase
- How do I buy things on Kidizen?
- What type of payment can I use?
- What is Kidizen's Return Policy?
- How do I contact a seller?
- How soon should I expect to receive my purchase?
- What should I do if don't receive my order?
Selling on Kidizen
Add a Listing
- I have tons to list. Where do I begin?
- All About Subcategories
- What sort of shipping supplies will I need?
- What’s the best way to photograph items?
- What guidelines should I follow when listing the condition of an item?
- How do I estimate shipping when listing my item?
Receive Payment
- I made a sale! How do I get paid?
- Is there a fee for cashing out?
- Is there a fee for listing an item?
- Does Kidizen take a percentage of the sale?
- How do I issue a refund?
- Can I get the Kidizen marketplace fee back when I issue a refund to the buyer?
Ship an Order
- How do I ship to a Military Address? Can I still print a Kidizen Label? Does it cost more?
- I sent the wrong item by mistake, what should I do?!
- I bought postage at the Post Office. Why doesn't my receipt have a tracking number?
- What happens if I'm not able to ship within 5 days?
- Yay! I made a sale. What do I do now?
- What shipping supplies will I need?
Other
- How does Kidizen choose other featured collections, mamas and photos?
- How do I take my shop off of vacation mode?
- What is Kidizen Protection and how does it work?
- How do I set a bundle discount?
- What rules do I need to follow as a seller?
- I am new to selling, do you have any tips?